March 18, 2017

Shipping Information

FRNSHX orders are delivered Monday to Friday between 9am and 5pm. As every order is unique, shipping costs will vary depending on the size, weight and destination of your chosen items.

All delivery options available for your order and to your destination will be indicatively displayed at checkout.

Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. FRNSHX cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.

Duties & Taxes

We include the cost of taxes and duties in your order to most countries, but for some countries there could be an additional fee to pay when the order arrives at destination. If shipping to your country needs an additional fee to be payed, we will tell you immediately after the order has been placed. You can cancel an order placed in every moment without paying any additionals if the order has not already been dispatched to your destination. You can previously ask to our Costumer Service, which you can easily find in our Website Homepage, for information regarding your country and any potential additional fee.

If you are ordering from within your own customs zone or country, import duties will not be applicable; however, you may need to pay VAT or local sales taxes.

For delivery to customers outside of  the European Union, USA, Canada, China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan, Thailand, U.A.E., Japan and Mexico the price you pay to FRNSHX will exclude all relevant import duties and sales taxes. As the recipient of the order, you must instead pay these duties and taxes directly to our carrier to release your order from customs.

Please contact your local customs office or respective tax authority for further information.

Order Tracking

After placing an order, you will receive an email from us containing all the details of your purchase. We may also be in touch if we need further information to verify your payment. Once your order is approved, the relevant FRNSHX partner will aim to dispatch it within few business days.

Depending on your location, delivery times can be different. We’ll be sure to keep you updated with tracking information and an estimated arrival date.

If you order from multiple FRNSHX partners, please keep in mind that your items will arrive separately. While we aim to always deliver within the specified times, we aren’t responsible for delays due to customs clearance or failed payment approval.


As your purchase will be prepared quickly for dispatch, please contact Customer Service as soon as possible to cancel or make any changes to an order. While we’re unable to cancel an order once it has been processed by a FRNSHX partner.

Further information on cancelling and returning an order can be found in our Returns & Refunds policy.