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March 18, 2017

Returns and Refunds


Returned items must comply with our returns policy:

  • Items must be returned undamaged, unused and clean, with the original packaging included.
  • Items must be returned in the original box

Please take care when unpacking your purchases, you need to return them in the same condition you received them. Any returns that do not meet our policy will not be accepted.

In order to Return an item you firstly need to contact the Costumer Service in our Website Homepage to open the Return Procedure.

The possibility to return and item and get the full-value refund is conditioned to the returns and refunds policy of the seller Partner of FRNSHX or of the brand manufacturer.

Cancelling an Order

Depending on where you live, you can also choose to cancel your order under the CCRs (Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). If you choose this option we will refund you the full price for any returned item that meets our Returns Policy and the original delivery fee; however, you will be responsible for the cost and arrangement of returning the item(s) to the FRNSHX partner(s) you ordered from.

Please view our Terms & Conditions for further information on cancelling an order under the CCRs or contact our Customer Service Advisors for assistance.


Once your return has been received and accepted by our partner, your Refund will be completed via the original payment method, excluding the shipping (not the assembly) costs. We’ll keep you updated every step of the way.

If you choose, we can issue your Refund as FRNSHX credit; the amount will effortlessly apply at checkout the next time you shop with us.

Faulty Items

It is our aim that every item arrives in great condition and we hope you’re always thrilled with your purchase. If you receive an item in a flawed or damaged condition, or if it doesn’t quite match the description on site, please advise Customer Service as soon as possible. Where possible we will arrange for a new replacement to be sent to you or a Return for a full Refund of the defective item.